Terms of Service

These Terms of Service govern access to and use of the FleetLink platform ("FleetLink", "the service"). FleetLink is provided for business use by transportation companies and the people they authorize. By creating an account, accessing the service, or allowing your personnel to use it, the organization ("Customer") and each user agree to these terms.

FleetLink is not intended for personal, household or consumer use, and is not intended for use by anyone under the age of majority in their jurisdiction.

FleetLink accounts are issued within an organization and carry a role:

• Owners have full control of the organization, including creating and removing employee accounts.
• Admins manage drivers and day-to-day operations within the permissions granted to them.
• Employees communicate with drivers within the departments they have been assigned.
• Drivers communicate with the company departments made available to them.

Each user is responsible for keeping their credentials confidential and for activity that occurs under their account. Credentials must not be shared. Notify us at support@fleetlinkpro.ca if you suspect unauthorized access.

• Configuring employee access, roles and department permissions correctly, and reviewing them as staff change.
• Deactivating or removing access promptly when a person leaves or changes roles.
• Ensuring the collection, use and sharing of information through FleetLink is lawful, including any consent or notice required for your employees and drivers.
• The accuracy, legality and appropriateness of all content, instructions and data submitted through the service.
• Ensuring users comply with these terms.

We act on the instructions and configuration the Customer sets in the platform. The Customer is responsible for the consequences of those instructions.

You agree not to:

• Use the service for unlawful, harassing, defamatory, fraudulent or abusive purposes.
• Upload malware or content that infringes another party's rights.
• Attempt to access another organization's data, bypass access controls, or probe, scan or disrupt the service or its infrastructure.
• Reverse engineer, resell, or provide access to the service to parties outside your organization without our written permission.
• Use the service to send bulk unsolicited messages unrelated to your operations.

Messages, internal notes, photos, videos, documents and driver records created in FleetLink ("Customer Content") remain the property of the Customer. The Customer grants us the limited rights needed to host, transmit, store, display and back up that content in order to operate the service.

Internal employee notes are designed not to be displayed to drivers, and drivers see organization and department identity rather than individual employee identity. These are product behaviours, not guarantees about how your staff will use the platform. We do not monitor Customer Content in the ordinary course, but we may review or remove content where necessary to operate the service, address a security issue, or comply with law.

We work to keep FleetLink available and reliable. The service is provided on an as-available basis and we do not offer a service level agreement or uptime commitment under these terms. Maintenance, updates and outages may interrupt access. We may add, modify or discontinue features; where a change materially reduces core functionality, we will make reasonable efforts to notify account owners.

FleetLink relies on third-party infrastructure, including a managed backend platform for authentication, database, storage and realtime delivery, cloud hosting providers, and push notification infrastructure for Android devices. Interruptions, changes or failures in those services can affect FleetLink. We are not responsible for the acts or omissions of third-party providers beyond our reasonable control, and message delivery including push notification delivery cannot be guaranteed.

FleetLink, including its software, interfaces, branding and documentation, is owned by us and our licensors. Subject to these terms, we grant the Customer a non-exclusive, non-transferable right to use the service during the term of the account. No rights are granted other than those expressly stated. Feedback you provide may be used to improve the service without obligation to you.

Each party will protect the other's non-public information disclosed in connection with the service and use it only for purposes of the service. Users must treat conversations, internal notes and operational data they access through FleetLink as confidential to the Customer and must not disclose them outside the organization except as authorized or required by law. Our handling of personal information is described in the Privacy Policy.

We may suspend or terminate access, in whole or in part, if an account is used in breach of these terms, if use poses a security or legal risk, or if required by law. Where practical we will notify the account owner first. A Customer may stop using the service at any time and may request deletion of its data by contacting support@fleetlinkpro.ca. On termination, the rights granted under these terms end.

Except as expressly stated, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any message, file or notification will be delivered, retained or displayed without delay or loss. FleetLink is a communication tool and must not be relied on as the sole channel for emergency, safety-critical or regulatory communication.

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business or loss of data, arising out of or relating to the service, even if advised of the possibility.

Nothing in these terms limits liability that cannot be limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

The Customer will defend and indemnify us against third-party claims arising from the Customer's content, the Customer's instructions or configuration, use of the service in breach of these terms, or the Customer's violation of applicable law, except to the extent the claim results from our own breach or misconduct.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in Ontario, Canada, subject to any mandatory rights the Customer or a user has under the law of their own jurisdiction.

We may update these terms as the service evolves. Updates take effect when posted, and the "last updated" date at the top of this page will change. Where changes are material, we will make reasonable efforts to notify account owners. Continued use after an update means acceptance of the revised terms.

Questions about these terms can be sent to support@fleetlinkpro.ca.